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I love the My First LeapPad system and my son has so much fun using it. Unfortunatly, the SpongeBob Square Pants Best Friend Adventures I purchased was defective. What I first noticed was that the pages were just a tad too wide to fit into the system. I could tell from comparing it to other books that there was extra space on one side. I tried to remedy this myself by shaving off a tiny bit to make it fit into the system. Once it fit and we tried out the book I found that all the sensors or touchpoints were way off, an inch or so in some cases.I called the companies customer service department and through the conversation also found that the pages were out of order and possibly missing. The gentleman was very nice and helpful and sent me a replacement book. But that book didn't fit! And it had the same problem with the pages being out of order.
I have emailed the company and asked to have a replacement with a completely different title. I think 2 defective books of the same title is enough of a hassle and we will move onto a new one. This was the only book we have had trouble with. All the other titles have fit and worked just fine for us.
Kudos for their customer service department though!




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